Privacy Policy

Effective date: Oct 1, 2026

This Privacy Policy explains how SureYet (“SureYet,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit sureyet.com (the “Site”), make a purchase, or otherwise interact with us. By using the Site, you acknowledge the practices described in this Privacy Policy. Our Terms & Conditions also apply to your use of the Site.

1. Who We Are

SureYet is operated by SureYet LLC, a Georgia business located at 3805 Creekview Dr NE, Marietta, Georgia 30068, United States. You can contact us at support@sureyet.com.

2. Information We Collect

Information you provide to us

• Order and account information: name, billing and shipping address, email address, phone number, account login details, and order details.
• Payment information: payments are processed by our third-party payment processors / Stripe. We do not store full credit or debit card numbers on our servers.
• Communications: messages you send us by email, contact forms, chat, WhatsApp, or social media, and any reviews, photos, or other content you submit.
• Marketing preferences: whether you subscribe to our emails or text messages.

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information using cookies, pixels, tags, and similar technologies, including:

• Device and browser information, IP address, and approximate location (city/region level).
• Pages and products you view, items you add to or remove from your cart, checkouts you start, purchases you make, and how you arrived at the Site (for example, from a search engine, an ad, or an email).
• Dates and times of visits, and general interaction data such as clicks and scrolling.
• Other information may be collected and used for marketing purposes.

Information from third parties

We may receive information from advertising, analytics, and social media partners, such as whether you clicked on one of our ads, and aggregated reports about our advertising performance.

3. How We Use Information

We use personal information to:

• Process and deliver orders, handle payments, returns, and refunds, and provide customer service.
• Create and manage your account.
• Send order confirmations, shipping updates, and other transactional messages.
• Send marketing emails and text messages if you have opted in (you can opt out at any time).
• Understand how the Site is used, measure the performance of our marketing, and improve our products and Site.
• Show you relevant advertising on other websites and apps, including ads for products you viewed or added to your cart (see Section 4).
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies for the following purposes:

• Site functionality: for example, keeping items in your cart and keeping you logged in.
• Analytics: we use Google Analytics to understand how visitors use the Site. We have enabled Google Analytics features including Google signals, which may associate visit information with Google accounts of signed-in users who have allowed this in their Google settings. Learn how Google uses this data at https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
• Advertising and remarketing: we use Google Ads (including remarketing and dynamic remarketing), Meta (Facebook/Instagram), TikTok, YouTube, and similar advertising platforms. Third-party vendors, including Google, use cookies to show you our ads on other sites across the internet based on your prior visits to our Site, including products you viewed or added to your cart. These partners also help us measure which ads lead to purchases.
• Conversion measurement (enhanced conversions): when you complete a purchase, we may share certain order information, such as your email address, phone number, name, and address, with Google in a hashed (encrypted, one-way scrambled) form, so that Google can match the purchase to an ad interaction and report it to us. This information is used for ad measurement and is not used to identify you to us.

Your advertising choices

• Manage Google ad personalization: https://adssettings.google.com
• Opt out of interest-based ads from participating companies: https://optout.aboutads.info and https://optout.networkadvertising.org
• Manage Meta ad preferences in your Facebook or Instagram account settings.
• You can block or delete cookies in your browser settings. Some Site features, such as the cart, may not work without cookies.

Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.

5. Email and Text Messages

If you subscribe, we send marketing emails and/or text messages using our email and SMS provider. You can unsubscribe from emails at any time using the link at the bottom of any marketing email, and from text messages by replying STOP. Message and data rates may apply. Consent to marketing messages is not required to make a purchase. We will still send transactional messages related to your orders.

6. How We Share Information

We do not sell or rent your directly identifying personal information to unrelated third parties for money. We share information only as described below:

• Service providers that help us run our business, including website hosting and e-commerce platforms, payment processors, shipping carriers and fulfillment partners, email and SMS providers, customer-support and chat tools, analytics providers, and fraud-prevention and security providers.
• Advertising and marketing partners, such as Google and Meta, as described in Section 4.
• Legal and safety reasons: to comply with law, legal process, or government requests; to protect the rights, property, or safety of SureYet, our customers, or others; and to enforce our terms.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent or at your direction.

Some U.S. state privacy laws treat sharing information for targeted (cross-context behavioral) advertising as a “sale” or “sharing” of personal information, even when no money is exchanged. Where those laws apply, you may opt out as described in Section 7.

7. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you, and receive a copy.
• Correct inaccurate information.
• Delete your personal information.
• Opt out of targeted advertising and the “sale” or “sharing” of personal information.
• Not be discriminated against for exercising your rights.

To make a request, email support@sureyet.com with the subject line “Privacy Request.” We will need to verify your identity, typically by confirming the email address and order details associated with your account. We will respond within the time required by applicable law (generally within 45 days). If we deny your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” You may also use the advertising choices listed in Section 4.

8. Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, including providing our services, keeping order and tax records, resolving disputes, and meeting legal obligations. Order records are generally kept for 7 years for tax and accounting purposes. Marketing data is kept until you unsubscribe or ask us to delete it. Detailed analytics data is retained according to our analytics settings (currently up to 14 months); aggregated, non-identifying reports may be kept longer.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections and third-party payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Accounts and purchases are limited to adults 18 years of age or older, as described in our Terms & Conditions. If you believe a child has provided us personal information, contact us and we will delete it.

11. Users Outside the United States

SureYet is based in the United States, and your information is processed and stored in the United States, where data protection laws may differ from those in your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above. Significant changes may also be communicated by email or a notice on the Site.

13. Contact Us

Questions about this Privacy Policy or our privacy practices:

SureYet SureYet LLC, a Georgia business located at 3805 Creekview Dr NE, Marietta, Georgia 30068, United States. You can contact us at support@sureyet.com