Returns & 100% Money-Back Guarantee

We want you to love your SureYet purchase. If it’s not right for you, you can return it within 30 days of delivery for a 100% refund of the product purchase price.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be unused, unwashed, and in the same condition you received them, free from damage, stains, odors, pet hair, or other signs of use, with original tags and packaging when possible. Returns that do not meet these conditions may be refused or eligible for only a partial refund.

100% Money-Back Guarantee

If you’re not satisfied with your purchase and request a return within the 30-day return period, we’ll refund 100% of the product purchase price once the return is received and approved.

No complicated hoops. We want ordering from SureYet to feel easy and worry-free.

Return Approval and Return Shipping

All returns must be approved before they are sent. Contact us first, and we will provide return instructions. Packages sent without prior approval may be refused or may not be eligible for a refund.

Our error (item arrived damaged, defective, or incorrect): SureYet covers return shipping.
All other returns (for example, a change of mind): return shipping is the customer’s responsibility. If we provide a return shipping label for your convenience, its cost will be deducted from your refund.

We recommend using a trackable shipping method, as SureYet is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at support@sureyet.com within 7 days of delivery with your order number and photos of the item and packaging. We will offer a replacement or a full refund at no additional cost to you.

Refunds

Approved refunds will be issued to your once your return is received and inspected, we will notify you whether it has been approved. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or card issuer. Refunds are for the amount actually paid for the item, after any discounts or promotional codes. If a return causes an order to no longer meet the requirements of a promotion that was applied, the refund may be adjusted accordingly.

Original Shipping Charges

If you paid an original shipping charge, that charge is generally non-refundable unless the product arrived damaged, defective, incorrect, or the return resulted from an error by SureYet.

Personalized or Custom Products

The following items are not eligible for return unless they arrive damaged, defective, or different from what you ordered:

Personalized, customized, or made-to-order items
Items marked as final sale or clearance
Gift cards
Items not purchased directly from SureYet

How to Start a Return

To request a return, contact SureYet through our customer service contact information and include:

• Your order number

• The item you would like to return

• The reason for the return

We’ll provide the next steps and return instructions.

Marketplace Purchases

If you purchased a SureYet product through Amazon or another third-party marketplace, your return may need to be processed through that marketplace and will be subject to the return process and applicable policies associated with that order. 

Exchanges

We do not offer direct exchanges. To exchange an item, please return it following this policy and place a new order for the item you want.

Order Cancellations

You may cancel your order for a full refund before it has been processed for shipment. Contact us as soon as possible at support@sureyet.com. Once an order has shipped, it can no longer be canceled, but it may be returned under this policy.

Gifts

Refunds for gifts are issued to the original purchaser’s payment method.

Refused or Undeliverable Packages

Packages returned to us because they were refused, unclaimed, or had an incorrect address are handled under our Shipping Policy.

Questions or Concerns

If you have any issue with your order, please contact us first at support@sureyet.com before disputing a charge with your bank or card issuer. We are committed to resolving concerns quickly and fairly.

Questions?

If you have any questions about a return, refund, or your order, contact SureYet customer service at support@sureyet.com. We’re happy to help.