Shipping Policy
Last Updated: Oct 1, 2026
Thank you for shopping with SureYet. We currently ship orders within the United States only.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday, excluding major U.S. holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Split Shipments
Orders with multiple items may occasionally ship in more than one package and arrive on different days. You will not be charged additional shipping for a split shipment we choose to make.
Shipping
Available shipping options, rates, and estimated delivery times for your address are shown at checkout. Rates are based on destination, package size, and weight.”
Standard shipping is estimated to take 5–7 business days after your order has been processed. Estimates for other options are shown at checkout.
Shipping times are estimates and are not guaranteed. Delivery may occasionally take longer due to carrier delays, weather, holidays, high order volume, or other circumstances outside of our control.
Shipping Rates
Any applicable shipping charges will be displayed at checkout before your order is completed. Free shipping is offered only when expressly stated as part of a specific promotion, and only under the terms of that promotion.
Shipping Destination
SureYet currently ships only to addresses within the United States.
We do not currently offer international shipping.
P.O. Boxes and Military Addresses
Not all shipping options deliver to P.O. boxes or APO/FPO/DPO addresses. Only the options available for your address will be shown at checkout.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided with your order.
Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update with the carrier.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
SureYet is not responsible for orders that are delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address provided at checkout.
If you need to change your shipping address or cancel your order, contact us as soon as possible at support@sureyet.com. We can make changes only before your order has been processed for shipment. Once an order has shipped, it can no longer be changed or canceled.
Undeliverable, Returned or Refused Packages
If a package is returned to us because the address was incorrect or incomplete, the package was refused, or it went unclaimed, we will contact you. We can reship the order once you pay the new shipping charge, or issue a refund for the product price. Original shipping charges are non-refundable in these cases.
Damaged, Lost, or Missing Packages
Damaged items: If your order arrives damaged, contact us at support@sureyet.com within 7 days of delivery with your order number and photos of the item and packaging. Please keep the packaging until your claim is resolved.
Marked delivered but not received: Please check around your delivery location, with neighbors, and with your local carrier office, and allow 48 hours, as packages are sometimes marked delivered before they arrive. If you still cannot find it, contact us within 14 days of the ship date.
Lost in transit: If tracking shows no movement for an extended period, contact us within 14 days of the ship date and we will work with the carrier to locate it.
Once the carrier confirms delivery to the address provided at checkout, SureYet is not responsible for packages that are lost or stolen after delivery, but we will assist you in filing a claim with the carrier. Claims reported after these time frames may not be eligible for a replacement or refund.
Delivery times may be longer during holidays, peak seasons, severe weather, or other events outside our control.
Questions
If you have any questions about your order or shipping, please contact us through the contact information provided on SureYet.com.